http://brightonzip.com/faqs

No, we regret we are unable to issue refunds online. Please contact info@brightonzip.com for further information.

That isn't a problem, we can scan your booking reference directly from your mobile phone.

If there are spaces available you are welcome to book on the day. Booking online guarantees your preferred time slot but you can book at the ticket office on site for another date or time.

We can be contacted at:

Email: info@brightonzip.com

Telephone: Monday to Friday, 09:00 to 17:00: 01273 671405

Facebook: Brighton Zip Twitter: @brightonzip Instagram: brightonzip Snapchat: brightonzip

Any other contact details will be on our website www.brightonzip.com

A customer will purchase a gift voucher from the brighton zip website. Upon purchase the brighton zip team will be notified, and will send out a unique coupon code to either the recipient of the voucher or the initial customer, based upon the option they have selected. 

With this code the indivudal can book a timeslot through our normal bookings, and apply the coupon code on the checkout in order to reduce the fee to 0.